Terms of Service

Last updated: January 2025

Agreement to Terms

By accessing or using the services of Gorgan Move BV ("we", "our", or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

These terms apply to all visitors, customers, and others who access or use our moving and relocation services.

Services Description

Gorgan Move BV provides the following professional services:

  • Moving Services: Residential and commercial relocations within Belgium and internationally
  • Packing Services: Professional packing and unpacking of household items and fragile goods
  • Assembly Services: Furniture disassembly and reassembly at origin and destination
  • Lift Services: External elevator services for difficult-access buildings
  • Transport: Safe and insured transportation of your belongings
  • Storage: Short-term and long-term storage solutions in secure facilities

Service availability may vary based on location, timing, and specific requirements. We reserve the right to decline services at our discretion.

Booking & Cancellation Policy

Booking Process

To book our services, you may request a quote through our website, email, or phone. Upon receiving your request, we will provide a detailed quotation. A booking is confirmed only after you accept the quote and we confirm availability.

Cancellation Terms

  • More than 7 days before the move: Full refund of any deposit paid
  • 3-7 days before the move: 50% of the deposit may be retained as cancellation fee
  • Less than 3 days before the move: The full deposit may be retained
  • Same day cancellation: Full payment may be required

Rescheduling requests are subject to availability and must be made at least 48 hours in advance.

Pricing & Payment Terms

Quotations

All quotations are valid for 30 days from the date of issue. Prices are based on the information provided by you. Additional charges may apply if:

  • The actual volume or weight exceeds the estimate
  • Access conditions differ from those described
  • Additional services are requested on the day of the move
  • Delays occur due to circumstances beyond our control

Payment

  • A deposit of 20-30% may be required to confirm your booking
  • The remaining balance is due upon completion of the move
  • We accept bank transfer, credit card, and cash payments
  • Late payments may incur interest at the legal rate

All prices include VAT unless otherwise stated.

Liability & Insurance

Our Liability

Gorgan Move BV carries professional liability insurance. In the event of damage or loss during the move:

  • We are liable for damage caused by our negligence or that of our employees
  • Liability is limited to the declared value of the goods or the actual damage, whichever is lower
  • Maximum liability is determined by Belgian law and our insurance policy

Exclusions

We are not liable for:

  • Items packed by the customer (unless we are informed of contents)
  • Valuable items not declared in advance (jewelry, cash, important documents)
  • Pre-existing damage or wear
  • Damage caused by force majeure (natural disasters, war, strikes)
  • Damage to plants, perishables, or live animals
  • Indirect or consequential damages

Reporting Damage

Any damage or loss must be reported in writing within 7 days of delivery. Claims must include photographs and a description of the damage. Failure to report within this timeframe may affect your claim.

Customer Responsibilities

As our customer, you agree to:

  • Provide accurate information about the items to be moved and access conditions
  • Ensure all items are ready for moving on the agreed date
  • Declare valuable items (over €500) in advance
  • Empty drawers and wardrobes unless otherwise agreed
  • Disconnect and prepare appliances for transport
  • Ensure safe and legal access to both origin and destination properties
  • Be present (or have a representative present) during the move
  • Clear pathways and parking areas where possible

Failure to meet these responsibilities may result in additional charges or limitations on our liability.

Prohibited Items

We cannot transport the following items:

  • Hazardous materials (explosives, flammables, corrosives, chemicals)
  • Illegal substances or contraband
  • Firearms and ammunition (without proper documentation)
  • Perishable food items (for moves longer than one day)
  • Live animals or plants (unless specifically agreed)
  • Items of extraordinary value without prior arrangement

Dispute Resolution

In the event of a dispute, we encourage you to first contact us directly to seek an amicable resolution. You can reach us at email@gorganmove.com or +32 16 79 34 57.

If we cannot reach a satisfactory resolution, you may submit your complaint to the Belgian Consumer Mediation Service or pursue legal action through the competent Belgian courts.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Belgium. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Leuven, Belgium.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new terms.

Contact Information

For questions about these Terms of Service, please contact us: